Terms and Conditions

1About these terms

These Terms and Conditions ("Terms") are an agreement between you and Quinfy Technology Private Limited ("Quinfy", "we", "us"), CIN U72500HR2019PTC082072, registered at 541–542, Tower B3, Spaze I-Tech Park, Sector 49, Gurugram, Haryana 122018, India. They govern your use of Quinsta (quinsta.ai), quinplus.com, quinfy.com, our mobile applications and related background verification services (the "Service").

By creating an account, placing an order or ticking the acceptance box, you agree to these Terms, our Privacy Policy and our Refund and Cancellation Policy. If you do not agree, do not use the Service.

You must be at least 18 years old and able to enter a binding contract under Indian law. If you use the Service for an organisation, you confirm you are authorised to bind it.

Enterprise clients with a signed agreement with Quinfy are governed by that agreement. Where it conflicts with these Terms, the signed agreement prevails.

2Key terms

• You: the person or organisation using the Service and placing orders.
• Subject: the person being verified. You may be your own Subject.
• Order: a paid request for one or more verification checks.
• Report: the verification results we deliver for an order.
• Verification source: a government database, court, police authority, educational institution, employer or other party we contact to confirm information.

3Our services

We verify information about a Subject, such as identity, address, education, employment, criminal records and references, by checking it with verification sources and, where needed, through field visits and facial or liveness checks.

We report what verification sources confirm at the time of the check. We do not make hiring, tenancy or any other decisions about the Subject; those decisions are yours. Turnaround times shown on the Service are estimates, because they depend on how quickly verification sources respond.

4Your account

• Give us accurate, current and complete information, and keep it updated.
• Keep your login details confidential. You are responsible for activity under your account.
• Tell us at once at support@quinfy.com if you suspect unauthorised use of your account.

5Consent and permitted use

You may use the Service and Reports only for a lawful purpose you declare at the time of ordering, such as employment, tenancy, engaging domestic staff or drivers, or verifying yourself. You agree to:

• use each Report only for its declared purpose and keep it confidential;
• not share a Report with anyone who has no legitimate need for it for that purpose;
• delete Reports you download once you no longer need them for that purpose;
• comply with all laws that apply to your use of Reports, including data protection, employment and anti-discrimination laws.

6Prohibited use

You must not use the Service to:

• stalk, harass, intimidate, blackmail or discriminate against any person;
• verify a person without their knowledge, or impersonate a Subject or anyone else;
• submit forged, altered or someone else's documents;
• resell Reports or offer verification services to others using our Service, without a written agreement with us;
• scrape, reverse engineer, overload or interfere with the Service, or bypass its security;
• do anything unlawful or that breaches these Terms.

We may refuse, suspend or cancel any order we reasonably believe breaches this section, and may report unlawful activity to authorities.

7Fees and payment

Prices are shown on the Service before you pay and include applicable GST unless stated otherwise. Any government, court, university or other third-party fees that apply to a check are shown before you confirm the order. There are no hidden charges.

Orders are paid in full at checkout through our payment partners. We issue a GST invoice for every paid order. Cancellations and refunds are covered by our Refund and Cancellation Policy.

8Reports and accuracy

We take reasonable care to carry out each check accurately and in line with our ISO/IEC 27001 and ISO 9001 certified processes. A trained analyst reviews every adverse finding before it is reported.

Reports reflect information from verification sources at the time of the check. We cannot guarantee the accuracy of records held by those sources, and we cannot alter them.

If you or the Subject believe a Report contains an error, email support@quinfy.com with the order number and supporting documents. If we confirm an error on our part, we re-verify and correct the Report free of charge.

9Privacy and data protection

We process personal data as a Data Fiduciary under the Digital Personal Data Protection Act, 2023, as described in our Privacy Policy. We share personal data with verification sources and service providers only as needed to deliver the Service, and never sell it.

10Intellectual property

The Service, including QuinPlus, Quinsta and QuinAI, its software, design, content and trademarks, belongs to Quinfy or its licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service and your Reports for their declared purpose. No other rights are granted.

11Third-party services

The Service relies on verification sources, payment partners and other third parties. We are not responsible for their availability, delays or records, or for the content of third-party websites linked from the Service.

12Limitation of liability

To the extent permitted by law, we are not liable for indirect, incidental, special or consequential losses, including loss of profit, business or opportunity, or for decisions you make based on a Report.

Our total liability for any claim relating to an order is limited to the amount you paid for that order.

Nothing in these Terms limits liability for fraud, gross negligence, wilful misconduct, or anything that cannot be limited by law, and nothing affects your rights under the Consumer Protection Act, 2019.

13Indemnity

You agree to compensate Quinfy for losses, claims and reasonable legal costs arising from your misuse of the Service or Reports, your breach of these Terms, information or documents you provide that are false or unlawful, or your failure to comply with law.

14Suspension and termination

You may close your account at any time from your account settings or by emailing support@quinfy.com.

We may suspend or close your account if you breach these Terms, if required by law, or to protect the Service or Subjects. We will give you notice and reasons where practicable. Refunds for unstarted checks follow our Refund and Cancellation Policy.

Sections on permitted use, reports, liability, indemnity, intellectual property and disputes continue to apply after termination.

15Events beyond our control

We are not responsible for delays or failures caused by events beyond our reasonable control, such as natural disasters, epidemics, government action, strikes, outages at verification sources, or failures of telecommunication or internet networks.

16Changes to these terms

We may update these Terms from time to time. We will post the updated version on this page with a new effective date, and tell you by email or in-app notice before material changes take effect. Changes apply to orders placed after the effective date.

17Governing law and disputes

These Terms are governed by the laws of India. Please raise any dispute first with our Grievance Officer so we can try to resolve it.

Subject to your rights to approach a Consumer Commission or other forum under the Consumer Protection Act, 2019, the courts at Gurugram, Haryana have exclusive jurisdiction.

18Grievance Officer

Under the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Rules, 2021, you can raise complaints about the Service with our Grievance Officer. We acknowledge complaints within 48 hours and resolve them within one month.

You may also contact the National Consumer Helpline (dial 1915 or visit consumerhelpline.gov.in).

19General

• Entire agreement: these Terms, the Privacy Policy and the Refund and Cancellation Policy are the whole agreement between you and us about the Service.
• Severability: if any part is found unenforceable, the rest continues to apply.
• No waiver: our not enforcing a right is not a waiver of it.
• Assignment: you may not transfer your rights under these Terms. We may transfer ours to a successor business, with notice to you.
• Notices: we send notices to the email linked to your account; send yours to support@quinfy.com.

20Contact us

Quinfy Technology Private Limited, 541–542, Tower B3, Spaze I-Tech Park, Sector 49, Gurugram, Haryana 122018, India

• Support: support@quinfy.com
• Grievances: grievance@quinfy.com
• General: hello@quinfy.com
• Phone: 080-46800968
• Website: www.quinfy.com